This article explains how orders are processed, what happens when purchases are made through external providers, and what to do if you lose access to your order information.
1. Orders Made Directly Through Safari Pedals
Purchases made via our website are automatically linked to your Safari account.
You can view your purchased plugins, download installers, and access serial numbers from your account dashboard.
2. Orders Made Through External Providers
If your purchase was made through a third-party provider (e.g., authorized resellers, marketplaces, or other online stores), the order cannot be linked to your Safari account.
3. Lost or Missing Order Information
If you cannot locate your order:
Check if the purchase was made under a different email or name, as payment methods sometimes adjust these details automatically.
Look for your order confirmation number or receipt — this helps us track your purchase quickly.
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Contact Safari Pedals support with:
Order number or proof of purchase
Name and email address used for the purchase
Any relevant screenshots of the confirmation
We’ll work with you to verify your order and ensure you can access your purchased plugins.
4. Merging Accounts or Correcting Email
If you used the wrong email when creating your account, or if you have multiple accounts, you can request to merge them under a single email:
Identify your preferred email to be used for the merged account.
Provide details of the other account(s), including email and any proof of purchase.
Contact Safari Pedals support with this information.
We will verify your accounts and consolidate all purchases under your preferred email.
5. How to Contact Support
You can reach us in two ways:
Support button on the Safari Pedals website
Directly via email: bar@safaripedals.com
We’ll help recover missing orders, merge accounts, and provide guidance on accessing your plugins.
Tip
Keep your order confirmation email or receipt safe for quick access in the future.
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